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Insurance issues
Jul. 8th, 2019 03:47 pmMy last day at Amazon was June 21st. They kept me on their coverage through June 28th. I inquired about setting up COBRA before the 28th but no, I have to wait for the paperwork to come in the mail.
The paperwork arrived July 2nd. I used the website to enroll in COBRA - including uploading my bank information - and authorized the first payment on July 2nd.
Sunday (July 7) I went to pick up a prescription and it came back as I "have no insurance". Joy. Fortunately it was one of the cheaper ones, so I paid $42 and saved the paperwork to submit a claim later.
So today, Monday, I logged into Aetna's account and it told me I currently don't have coverage. I called to ask when they though it would be reinstated. Aetna transfers me to COBRA. COBRA says when my payment is processed (that I gave them the bank info for last Tuesday) it would be notifying my insurers in 2 to 5 business days. I pointed out that my credit union shows the money went out of my account on Friday July 5th, so does that not show in his system? Oh, it does? So my notification should go out tomorrow or Wednesday, and then I have to wait for Aetna to notify Express Scripts (who "administers" the prescription coverage)? Yes. And that can take a few business days as well? Yes. So I may not have coverage until the end of next week? Yes, "but it's retroactive to July 1st."
THEN I got a call from the office of the GYN I'm seeing Wednesday, because their automated insurance check says I don't have insurance. And I explain the whole thing again....
To be polite I can assume the holiday on the 4th may have slowed things down. But getting people onto COBRA is what they do. It's computerized. Why does it have to take TWO WEEKS?
The paperwork arrived July 2nd. I used the website to enroll in COBRA - including uploading my bank information - and authorized the first payment on July 2nd.
Sunday (July 7) I went to pick up a prescription and it came back as I "have no insurance". Joy. Fortunately it was one of the cheaper ones, so I paid $42 and saved the paperwork to submit a claim later.
So today, Monday, I logged into Aetna's account and it told me I currently don't have coverage. I called to ask when they though it would be reinstated. Aetna transfers me to COBRA. COBRA says when my payment is processed (that I gave them the bank info for last Tuesday) it would be notifying my insurers in 2 to 5 business days. I pointed out that my credit union shows the money went out of my account on Friday July 5th, so does that not show in his system? Oh, it does? So my notification should go out tomorrow or Wednesday, and then I have to wait for Aetna to notify Express Scripts (who "administers" the prescription coverage)? Yes. And that can take a few business days as well? Yes. So I may not have coverage until the end of next week? Yes, "but it's retroactive to July 1st."
THEN I got a call from the office of the GYN I'm seeing Wednesday, because their automated insurance check says I don't have insurance. And I explain the whole thing again....
To be polite I can assume the holiday on the 4th may have slowed things down. But getting people onto COBRA is what they do. It's computerized. Why does it have to take TWO WEEKS?
